“Good morning! Together Travel Agency. How can I help you?... … … … …”
“ ”
“Hello?”
“… Hello… Er… I wanted to… … … …”
“Yes?... … … … Hello?”
“Yeah.. Er… I just wanted to get my tickets cancelled”
“Did you book your tickets through us, Ma’am?”
“Yes yes, but it was a long time ago. But yes, it was your agency only – Together. I remember that name”
“Right Ma’am. That’s one name people don’t forget often… Can you give me the details of your ticket?”
“Er yeah… Delhi to Bombay 6 AM… 14th February… Er… Spice Jet”
“Right. Your name Ma’am?”
“Tanya”
“Wait a moment please… … … … … Yes Ms. Tanya, I have your itinerary in front of me. You booked these with us about 2 weeks ago”
“ ”
“Hello?”
“… Yeah”
“Yes Ma’am”
“I booked them only 2 weeks ago?”
“Yes Ma’am… … … … Er… You also have a return journey ticket booked for the same night. Do you want to retain that Ma’am?”
“… Er… … … … Yes…”
“Right Ma’am”
“Er… Sorry… what did you just say?”
“Ma’am you have a return ticket for the same evening by Spice Jet. Do you want to keep it or you want me to cancel that too?”
“No… Cancel it… Cancel the return also”
“Okay Ma’am. If you can have your tickets sent across to our office, I’ll get them cancelled by the afternoon”
“… Okay… Thanks”
“Can I help you with booking tickets for a future date Ma’am?”
“ ”
“Hello?”
“… Yes?”
“Ma’am, I asked if you’d like to make this journey sometime in the future, so that I could book the tickets for you”
“No no… I won’t be making this journey again. Thanks… … … … … … … … … Thanks a lot”
“My pleasure Ma’am… I hope you have a nice day!”
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